"Nothing identifies tour guides like Craig as different from the other staff roaming the halls of the prison. There is no special signage or promotion of their tours anywhere. After a year of planning, hiring and training, the tours began without announcement or fanfare in March.
'We are in new territory, uncharted territory,' says Lauren Zalut, Eastern State's director of education and tour programmes, who leads the new group. 'No other museums really around the country are doing work like this.'"